Privacy Policy and Cookie Policy digital expats

Privacy Policy and Cookie Policy
Effective date: April 25, 2025

1. Introduction

This Privacy Policy explains how DIGITAL EXPATS OÜ (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit our website https://digitalexpats.com/en (“Website”) and use our services.

We are committed to protecting your personal data and ensuring your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

By using our Website and services, you agree to the terms of this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

DIGITAL EXPATS OÜ
Registration number: 17217991
Address: Harju maakond, Tallinn, Lasnamäe linnaosa, Katusepapi tn 6, 11412, Estonia
Email: info@digitalexpats.com
Phone: +31 6 1353 7935

3. What Information We Collect

We may collect and process the following categories of personal data:
• Identity Information: full name, date of birth, nationality.
• Contact Information: email address, phone number, residential address.
• Document Information: passports, visas, proof of income, marriage or birth certificates, and related documents necessary for relocation services.
• Payment Information: billing details and transaction records (we do not store payment card numbers).
• Technical Data: IP address, browser type and version, device information, usage data on the Website.
• Other Information: any voluntary information provided by you through forms or consultations.

4. How We Use Your Information

We use your personal data for the following purposes:
• To provide and manage our relocation and consulting services.
• To communicate with you regarding your case and services.
• To process payments and maintain financial records.
• To comply with legal obligations.
• To improve our services and Website.
• To send informational communications if you have consented.

5. Legal Bases for Processing

We process your personal data based on:
• Contractual necessity — to perform our contract with you.
• Consent — for marketing or additional optional processing.
• Legal obligation — to comply with applicable laws.
• Legitimate interest — to improve services and ensure Website security.

6. Data Retention

We retain your personal data only as long as necessary for providing services and as required by applicable laws:
• Service-related data: 5 years after service completion.
• Financial and billing records: 7 years for accounting purposes.

7. Sharing Your Information

We may share your data with:
• Service providers and partners involved in the relocation process (lawyers, translators, banks, etc.).
• Payment processors and financial institutions.
• Governmental authorities when required by law.

We ensure that third parties respect and protect your data according to applicable laws.

8. International Data Transfers

Your personal data may be transferred outside the European Economic Area (EEA) in connection with relocation services.
Such transfers are protected by Standard Contractual Clauses or equivalent legal safeguards.

9. Your Rights

You have the following rights regarding your personal data:
• Access
• Correction
• Deletion (“Right to be Forgotten”)
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent at any time

You can exercise these rights by contacting us at info@digitalexpats.com.

10. Security Measures

We implement appropriate technical and organizational measures to secure your personal data.
However, no online transmission or storage method can guarantee 100% security.

11. Cookie Policy

11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us enhance your experience by remembering your preferences and improving our services.

11.2 Types of Cookies We Use:

• Essential Cookies: Required for the basic functionality of the Website (e.g., secure login, shopping cart features).
• Analytical/Performance Cookies: Help us understand how visitors interact with the Website (e.g., Google Analytics).
• Functional Cookies: Remember your settings and preferences.
• Advertising Cookies: May be used to deliver personalized advertising (only if you consent).

11.3 How You Can Control Cookies:

You can control and/or delete cookies as you wish.
Most browsers allow you to:
• View, manage, and delete cookies.
• Block cookies altogether or block cookies from specific sites.
• Set your browser to automatically reject cookies.

However, disabling cookies may limit the functionality of the Website.
For more information, visit: https://www.allaboutcookies.org/

11.4 Third-Party Cookies:

We may allow third parties (such as analytics services or advertising partners) to set cookies on your device.

You can manage your cookie preferences when you first visit our Website via the Cookie Banner.

12. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time.
Any changes will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy, please contact:

DIGITAL EXPATS OÜ
Email: info@digitalexpats.com
Phone: +31 6 1353 7935
Website: https://digitalexpats.com/en